Once you upload your file and check out, we start to process it quickly. Please check your order before uploading to make sure it is accurate.
We do our best to package your items to arrive in perfect condition, but if your items are damaged during shipment, contact us within 10 days of receiving your order and we will give you instructions for your return. Document the problem by taking a photograph and emailing it to us for our records. You are responsible for expedited shipping costs on remakes.
We review each order to make sure it’s right, but we need you to check your image prior to uploading as we are not responsible for any defects in the original image. Remakes will only be done from the original files submitted from your original order; if you have changes to the file you'll need to place a new order, at your cost. Please check your order over carefully when you receive it - if there is an error or damage to your order, contact us within 10 days. Document the problem by taking a photograph and emailing it to us for our records. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. You are responsible for expedited shipping costs on remakes.
The .045” aluminum prints have a coating applied via a state-of-the-art process which occasionally will contain slight imperfections such as small divots or bumps. We will do our best to make sure they don’t appear in important areas of your image; Frimage Image cannot remake orders because of these small imperfections.
Our wood frames are made of exactly that: wood. Wood is a natural product with variations in grain, texture and color; any variances are considered as character, not flaws. No two frames will be exactly alike.
A note on acrylic frames: Acrylic is one of the hardest materials to work with. We hand sand and polish each and every piece to make the frames as crystal clear as possible. Our standards are very high but it’s possible a small scratch could mar the product. If this occurs please contact us.
PLEASE NOTE: Our frames contain strong magnets. Magnets can cause damage to electronic devices, computer components and certain medical devices.
Cleaning your Frimage Image Wood or Acrylic Frame: use a soft micro fiber cloth dampened slightly with water. Do not use any commercial cleaners. We recommend removing your print from your acrylic frame before cleaning it.